Call Center Trainer Job Available in Las Vegas Nevada

Call Center Trainer

What you'll be doing…

As the Trainer in the Client Services Center, you’ll have the opportunity to make a big impact on the department's ability to meet performance standards and achieve goals. Every aspect of exceptional customer service stems from how well the training is developed, executed, and maintained. As the CSC Trainer, you will own the end-to-end training for new hires, cross training, refresher modules, and any other fund training that is delivered to Customer Service Associates and leadership.

You will:

• Develop and maintain interactive and engaging training programs
• Deliver successful training to new associates with diverse adult learning styles
• Assess trainee progress toward subject matter expertise
• Create and maintain department documents and training materials in OneNote
• Generate management reports for each training project to assess effectiveness
• Develop cross training and refresher modules for staff and leadership
• Travel to remote company sites for training sessions of various durations.
• Serve as the department’s liaison providing feedback by conducting monthly call audits.

Who you are…

• Communicator. Strong communication/presentation skills, both verbal and written
• Tech Savvy. Intermediate proficiency with MS Outlook, Word, Excel and OneNote
• Organized. Strong organizational and time management skills
• Experienced. Training (virtual/in-person) experience.
• Traveler. Available to travel, by air, frequently requiring overnight stay (subject to current COVID safety guidelines)

If hired, you can expect…

• Medical, Dental, Vision and Rx
• 401(k) with excellent company match and additional contribution
• Paid vacation and sick leave
• Collaborative, team environment, with excellent growth opportunities
• Work-life balance
• Beautiful location, accessible bus routes