Remote - Maintenance Coordinator Job Available in Las Vegas Nevada

Maintenance Coordinator

Looking for strong call center CSR professionals with recent high-volume contact center experience. This is a true customer service role with NO SALES involved. In this position, you will be focused as the front line of representation for a key department within the property management industry. Key characteristics for success in this role is having the ability to manage heavy outbound follow-up calls to customers while prioritizing tasks to ensure key client files are tracked and managed to resolution.

• Salary: $18.00/ hr.
• Position Type: FULL-TIME long-term seasonal position offering an opportunity to move into a direct-hire role.
• Schedule: Monday-Friday between 7am-4pm

Responsibilities:

• Monitors inbound calls and/or online maintenance repair submittals from residents and/or future residents in all AH4R Markets. Reviews, documents, and responds to maintenance requests in company systems. Accurately diagnose and/or troubleshoot maintenance repairs with resident to determine appropriate solutions. Focuses on quality customer service and processing of maintenance cases properly.
• Follows standard operating procedures regarding call times, call assistance, and volume designed to provide accurate and timely assistance to the customer. Records and documents call and creates Case in CRM database. Validates property history, warranties, and new construction status prior to finalizing case for submittal to Maintenance Case Specialist.
• Employs active listening skills, demonstrates patience and empathy, and can handle difficult calls tactfully, courteously, and professionally when handling escalated tenant calls/issues. Escalates call to Supervisor or handles as needed by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Supports department and development opportunities by attending meetings and trainings to receive feedback and coaching. Identifies opportunities for training, meetings, coaching and other off phone activities to increase efficiency.

Knowledge:

• High School Diploma / GED required.
• Microsoft Office PC skills required. Additional software experience a plus.
• Minimum of one (1) year of experience working in construction, property management, customer service and/or call center preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).

Skills:

• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Strong relationship management, organizing and customer service skills.
• Must be able to meet multiple deadlines.
• Must be able to maintain confidentiality.
• Must be able to work in a team environment.
• Must be able to pay close attention to details.
• Must be able to adapt and flex to a changing environment.
• Must be able to lift 20 pounds.

NOTE: Candidates must be able to pass a national, criminal background screen. A copy of your diploma/degree will be required along with the successful completion of eSkills assessments will qualify you for this role.