Call Center/ Digital Support Associate Job Available in Las Vegas Nevada

Call Center/ Digital Support Associate

Looking for a self-motivated and ambitious Digital Support Associate for our Las

Vegas, Nevada office.

Main responsibility in this role will be to answer emails and calls from our valued customers and retail partners.

Other key duties for the Digital Support Associate will be to respond to questions related to payments, general inquiries, how to use our product, and anything else our customers or partners would like to know via phone, email or chat.

In addition, you will help with technical troubleshooting software and hardware and answering financing questions via email.

What You’ll Be Doing:

• Managing email and chats (and assisting with inbound calls during high volumes) in a timely manner for both Customer and Partner inquiries

• Application troubleshooting, payment processing, and providing quotes and balance inquiries

• Aiding people experiencing financial hardship and extending additional payment options and financial hardship programs

• Maintaining excellent customer satisfaction standards by providing accurate, valid, and complete information by using the right systems and tools

• Resolving product or service problems by clarifying the customer's complaint, determining

the cause of the problem, selecting and explaining the best solution to solve the problem,

expediting correction or adjustment, and following up to ensure resolution

• Following communication procedures, guidelines and policies

• Alerting management of any concerns or issues

What You Bring to the Table:

• Superb written communication skills is a must

• Strong grammar and spelling, with a clear understanding of email etiquette

• Strong ability to communicate with confidence, integrity, and compassion via email, chat, and phone

• Patience and stress management

• Problem-solving and critical thinking skills

• Ability to gauge, adapt, and respond to different types of characters

• Call Center experience (both B2B and B2C experience is a bonus)

• Desire to work in a fast paced, high growth environment

• Basic technical troubleshooting skills

• Strong attention to detail, time management skills, and ability to switch gears quickly

Core Values for Success:

• Serve others before self

o Takes care of customers, and partners in a manner that demonstrates they are

important

• Own the impact

o Ability to troubleshoot a variety of matters and holding yourself accountable

o Strong organizational and time management skills with the ability to prioritize effectively

• Connect genuinely

o Build and maintain strong relationships with both customers and partners

o Speak with customers and partners in a friendly, helpful and open demeanor

• Act fast

o Thrive in a fast-paced environment while maintaining a high level of support

• Include always

o Communicate well verbally and in writing, demonstrating empathy and understanding

• Innovate for good

o Establishes scalable capabilities by applying best practices to your workday.

Pay: $16/hr