Call Center/ Partner Support Associate Job Available in Las Vegas Nevada

Call Center/ Partner Support Associate

Key responsibilities for Retail Partner Support include Technical troubleshooting about software, hardware, and financing questions.

Duties:

• Determine call center requirements by working with partners

• Maintain call center database by entering information

• Ensure that partner service issues are resolved promptly, professionally, and thoroughly

• Follow scripts to handle a variety of situations

• Follow up with retail partners

• Manage escalated calls with courtesy and professionalism

Experience / Skills Required:

• Friendly and helpful phone demeanor

• Call Center experience (both B2B and B2C experience is a bonus)

• Collections experience

• Basic technical troubleshooting skills

• Good typing and computer skills

Core Competencies for Success in Role

● Serve others before self

○ Takes care of customers, and partners in a manner that demonstrates they are important

● Own the impact

○ Ability to troubleshoot a variety of matters and holding yourself accountable

○ Strong organizational and time management skills with the ability to prioritize effectively

● Connect genuinely

○ Build and maintain strong relationships with both customers and partners

○ Speak with customers and partners in a friendly, helpful and open demeanor

● Act fast

○ Thrive in a fast-paced environment while maintaining a high level of support

● Include always

○ Communicate well verbally and in writing, demonstrating empathy and understanding

● Innovate for good

○ Establishes scalable capabilities by applying best practices to your workday

Pay: $18/hr