Floater - Customer Service Representative Job Available in Las Vegas Nevada

POSITION SUMMARY:
Will perform administrative tasks as assigned. All activities must be processed and completed according to established NVHHF policies and procedures. Performs a variety of tasks.

RESPONSIBILITIES AND DUTIES: 

• Assist with tasks in either job function during times of high work volume or employee absence
• Collects, reviews and verifies homeowner financial information for program benefit assistance
• Communicates both verbally and in writing with homeowners in order to obtain personal and financial data and to assist in processing requests for assistance
• Respond to mortgage servicer inquiries and requests.
• Monitor incoming Common Data File (CDF) records from mortgage servicers and ensure they are received timely; follow up with servicers as needed
• Thoroughly verifies information and prepares collateral documents for homeowners to execute; includes pulling vesting deed for certain programs
• Schedule and conduct closing appointments in a timely fashion
• Thoroughly verifies information and prepares payoff, subordination and/or reconveyance documents; includes gathering of all required documents from requesting companies
• Communicates both verbally and in writing with homeowners during the recertification process to ensure homeowners meet program requirements for continued assistance
• Perform office and administrative duties as assign

• High school diploma or equivalent
• Prefer 3- 5 years of experience in loan processing and closing activities preferred
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously
• Prefer some knowledge of loan processing, closing policies, procedures, documents, eligibility requirements, payoff, governmental and agency requirements, terminology and automated processing systems
• Basic level of proficiency in MS Office
• Strong organizational skills and detail orientation
• Strong verbal and written communication skills