Logistics Customer Service Representative -Carrollton, TX Job Available in Carrollton Texas

Responded to 95% of applications in the past 30 days, typically within 1 week.

Job Details

AtWork Personnel is seeking an experienced Logistics Customer Service Representative to serve as the primary point of contact between customers, carriers, and internal teams. This role is responsible for coordinating shipments, resolving issues, and ensuring timely, accurate communication throughout the logistics process. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.

Perks of the role:
Full Time
Monday-Friday
8am-5pm
$19-$20 starting off
Weekly Pay

Key Responsibilities

Act as the main contact for customers regarding shipment status, tracking, and delivery updates
Coordinate with carriers, drivers, warehouses, and internal departments to ensure on-time delivery
Monitor shipments and proactively resolve delays, shortages, or service issues
Enter, update, and maintain accurate shipment data in transportation/logistics systems
Handle customer inquiries, complaints, and claims in a professional and timely manner
Prepare and review shipping documents, bills of lading, and delivery confirmations
Communicate clearly via phone, email, and internal systems
Support billing, invoicing, and documentation as needed
Maintain strong customer relationships and provide exceptional service
Follow company procedures, safety guidelines, and compliance standards

Qualifications

High school diploma or equivalent required; logistics or supply chain experience preferred
1–3 years of customer service experience (logistics, transportation, or distribution preferred)
Strong communication and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency with Microsoft Office and logistics/transportation software
Attention to detail and strong organizational skills
Ability to work independently and as part of a team

Preferred Skills

Experience with TMS, WMS, or ERP systems
Knowledge of freight operations, shipping terms, and delivery processes
Bilingual (English/Spanish) a plus

Qualifications

Must be at least 18 years of age
Strong customer service and communication skills required
Ability to work a flexible work schedule including nights, weekends and holidays
Ability to lift, carry, push, and pull a minimum of 50 pounds required
Ability to unload freight, to move product on and off of store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required
Basic English literacy and math skills required
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

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